Exceptional, Pay-As-You-Go Customer Service
Agile customer service that delights your customers and keeps costs low.
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The benefits of using Global Reach
Match resource to demand
Dial-up or dial-down the resources you are using to match the demands of your business.
Pay-as-you-use model
Scale up and down on-demand, and only ever pay for what you use - it's that simple.
No fixed contracts
Our flexible model won't lock you into expensive, long-term contracts - no matter how big or small your campaign.
Campaign-specific agents
Taking a brief from you, we hire agents specifically for your campaign - and then train them to understand your business
High quality agents
WFH flexibility unlocks resources unavailable to traditional call centres. Our agents are more experienced and likely to hold a degree.
Work at scale
Growth shouldn't be restrained by capacity. We're not bound by physical spaces and can scale to deliver quality outcomes at any size
Traditional contact centre vs Global Reach
Traditional contact centre
Traditional outsourced customer support is static. At peak-times, your customers are left hanging for longer. That means poor service, missed opportunities, and a damaged brand. Off-peak, it wastes budget.
Global Reach
Global Reach matches your customer demands - day-by-day and year-by-year. On-demand scalability keeps customers happy and our pay-as-you-use model removes waste.
And our agents provide a higher quality customer experience
Traditional agents
The traditional contact centre puts customer service in a box. Agents work to a routine, creating an inadequate, one-size-fits-all experience for clients, and an uninspiring work environment for agents.
- Standardised: Contact centres squeeze you into their system, delivering outcomes without personalisation or a customer-first focus.
- Static: Traditional customer service teams are limited by physical infrastructure limiting scalability. Geographical locations also restrict available talent pools.
Global Reach agents
Our flexible homeworking model attracts the best agents from a wider talent pool. By sourcing specifically for client requirements, the result is more experienced agents with higher motivation.
- Personalised: We match your brand to agents with relevant industry experience, and supply them with the training they need to personalise interactions.
- Flexible: We hire high-quality agents who don't traditionally work in call centres such as retirees, stay-at-home parents and those with disabilities, allowing us to rapidly deploy.ss
Frequently asked questions
How much does customer service outsourcing cost and are there any hidden costs?
At Global Reach, we make sure there are no hidden costs.
Customer service outsourcing costs will vary depending on the channels used, day of the week and time of day, agent skills, and more. The figures generally range between £18 and £25 per hour.
Once we’ve had an initial chat with you to establish your needs and goals, we can provide you with a clear price. There are no hidden extras — the hourly price we charge per agent is the only price you pay, and includes recruitment, management, QA, reporting, and much more
View our pricing page to learn more about Global Reach customer service outsourcing costs.
What's the minimum and maximum engagement size?
What happens to the quality of service if I outsource?
With the right provider, your quality of service should improve.
All of Global Reach onshore agents have long-term experience in customer service. We follow a distributed hiring model, sourcing top talent from around the UK.
Our agents specialise in a range of sectors, and are selected based on your unique needs and goals.
How easy is it to scale support up and down?
Global Reach lets you rapidly scale support up and down according to demand. With our pay-as-you-use model, you can select:
- How many agents you need
- When you need them
- And for how long
So you can keep costs low without compromising on excellent customer service.
