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Data Processing Services

Global Reach is an outsourced customer support service provider. We deliver a range of solutions to a wide variety of businesses, providing high-quality agents for whatever solution you need, from data processing to phone support.

Our distributed and outsourced model gives businesses access to a range of agents, with easy scalability so you can get as many agents as you need, whenever you need — all at a low cost.

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Data-Processing

 

Our Global reach support service enables you to scale agent resource up and down based on seasonal variability and sudden changes in demand. And our experienced agents support your customers with any queries they have, across multiple channels, so you can get on with building your business.

Example Use Cases

Data Conversion, Extraction and Entry

Raw data isn’t helpful to your business. It needs to be converted into a readable format, extracted and then entered into your systems. Once that’s done, you can understand the data and use it to make decisions. This can include extracting information from PDFs so they can be entered into a system.

This process is manual. It takes time. And if it’s done by your employees, this is time that’s taken away from them to help grow your business. With Global Reach outsourced model, our agents get on with doing this for you, so the data comes to you ready to use.

Digitising Records

Data needs to be digitised to be usable, whether it’s information on customer accounts or historic data that’s still relevant. This might be text, photographs or analogue recordings. By digitising records, you make them easier to view, share and use.

Whether you’ve had an influx of large volumes of data, or just need a few records to be digitised, our agents are quickly trained to carry out your tasks. And they’re deployed just as quickly, so records can be digitised and uploaded onto your systems, letting you put the information to use without going through tedious manual processes.

Processing Orders

Receiving and processing orders from customers is one of the most important parts of any business. Without this, orders aren’t completed and your business can’t grow. Bottlenecks like this can damage customer experiences.

Global Reach can help. It might be a busy time of year and you need more support. Global Reach scalable service lets you easily utilise more agents when it’s busy, and scale down again as it quietens down — and you only pay for what you use. While you get on with attaining orders, our agents get on with processing them.

Updating Databases

Without an up-to-date database, you don’t have a clear picture of what’s going on with your business. Businesses need up-to-date CRMs to ensure they’re capturing and nurturing leads. Basically, the data that your business draws on needs to be there and ready — or you’ll fall behind.

But updating databases takes time. Global Reach distributed customer service model means our agents work from home, and around the clock. So once you’ve gathered data, our agents extract and enter it into your database, so it’s ready for you to use almost as soon as you’ve gathered it.

What This Means for Your Business

Whatever channel your customers prefer, you need the capacity to deliver. With our omnichannel capability, we can give you the freedom to handpick and design your channel strategy, deliver exceptional customer service, and save the pennies along the way.

 

Save Time

simple scalability

 

Data is crucial. It’s crucial to understand what’s happening with your clients, your customers, your profits — basically, your business as a whole. But for this data to be useful, it needs to be processed. And this processing can take a long time.

With Global Reach scalable outsourced model, you can leave it to us. You do what you do best: gather data about your business. Then our high-quality agents take it from there, processing your data however you want, whenever you want. Stop spending your employees’ time on manual tasks.

Whether you’re a large business that needs a bit of extra processing support or an SME who needs a raft of data processors, Global Reach can help.

Scalable Services

loyal customer

 

Businesses don’t have the same demand all year round, so the amount of data you need to be processed doesn’t stay the same either.

Maybe you’ve done some market research or case studies and need a team of agents to do additional processing. Or maybe you’ve just realised your data quality is poor and it needs to be digitised. Global Reach scalable service lets you match the number of data processing agents to how busy you are.

With Gloabl Reach, there’s no need to provision lots of data processors only to not use them. Instead, call on them only when you need them. This makes sure your data is processed quickly — and in a cost-effective way.

Interested in helpdesk support services?
Book a call to learn more about how Global Reach could help your business deliver a positive customer service experience that grows with you.

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