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The benefits of using Global Reach

Match resource to demand

Dial-up or dial-down the resources you are using to match the demands of your business.

Pay-as-you-use model

Scale up and down on-demand, and only ever pay for what you use - it's that simple.


No fixed contracts

Our flexible model won't lock you into expensive, long-term contracts - no matter how big or small your campaign.

Campaign-specific agents

Taking a brief from you, we hire agents specifically for your campaign - and then train them to understand your business


High quality agents

WFH flexibility unlocks resources unavailable to traditional call centres. Our agents are more experienced and likely to hold a degree.

Work at scale

Growth shouldn't be restrained by capacity. We're not bound by physical spaces and can scale to deliver quality outcomes at any size

Agile Customer Service

Global Reach distributed, on-demand model gives you access to experienced, high-quality agents that deliver better customer service at a lower cost.

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service

Trusted by customers across a wide range of industries

And our agents provide a higher quality customer experience

Traditional agents

The traditional contact centre puts customer service in a box. Agents work to a routine, creating an inadequate, one-size-fits-all experience for clients, and an uninspiring work environment for agents.

  • Standardised: Contact centres squeeze you into their system, delivering outcomes without personalisation or a customer-first focus.
  • Static: Traditional customer service teams are limited by physical infrastructure limiting scalability. Geographical locations also restrict available talent pools.
agent-call
calling service

Global Reach agents

Our flexible homeworking model attracts the best agents from a wider talent pool. By sourcing specifically for client requirements, the result is more experienced agents with higher motivation.

  • Personalised: We match your brand to agents with relevant industry experience, and supply them with the training they need to personalise interactions.
  • Flexible: We hire high-quality agents who don't traditionally work in call centres such as retirees, stay-at-home parents and those with disabilities, allowing us to rapidly deploy.ss

We're more flexible than traditional outsourcers

Traditional contact centre

diagram of traditional contact centre's ability to cope with demand

 

Traditional outsourced customer support is static. At peak-times, your customers are left hanging for longer. That means poor service, missed opportunities, and a damaged brand. Off-peak, it wastes budget.

Global Reach

diagram of Global Reach customer service model and its ability to cope with demand

 

Global Reach matches your customer demands - day-by-day and year-by-year. On-demand scalability keeps customers happy and our pay-as-you-use model removes waste.

“We found it challenging to find the best-fit agents for our customer demographic early on. Global Reach sourced agents that were both highly skilled, experienced within the role and met the criteria for our customers and us too!”

Nicki Dadic

Head of Customer & Community | Love To Dream

"We needed the right type of agent to make our expansion into the European market successful. Global Reach provided high-quality, versatile agents, providing support to our customers in multiple languages."

Rianne Dowdridge

Customer Care Specialist | Hyperrice

“We needed help onboarding and supporting our new customers to migrate to our system. Global Reach worked alongside our in-house team to provide excellent support through highly skilled agents. As a result, both our business and our relationship with Global Reach has continued to grow.”

Sonia Leighton

Chief of Customer Success | Arbor Education

Frequently asked questions

How much does customer service outsourcing cost and are there any hidden costs?

At Global Reach, we make sure there are no hidden costs.

Customer service outsourcing costs will vary depending on the channels used, day of the week and time of day, agent skills, and more. The figures generally range between £18 and £25 per hour.

Once we’ve had an initial chat with you to establish your needs and goals, we can provide you with a clear price. There are no hidden extras — the hourly price we charge per agent is the only price you pay, and includes recruitment, management, QA, reporting, and much more

View our pricing page to learn more about Global Reach customer service outsourcing costs.

The minimum engagement with our customer service agents is 25 hours per week — and there’s no maximum engagement size. So you can flexibly grow according to your needs.

With the right provider, your quality of service should improve.

All of Global Reach onshore agents have long-term experience in customer service. We follow a distributed hiring model, sourcing top talent from around the UK.

Our agents specialise in a range of sectors, and are selected based on your unique needs and goals.

Global Reach lets you rapidly scale support up and down according to demand. With our pay-as-you-use model, you can select:

  • How many agents you need
  • When you need them
  • And for how long

So you can keep costs low without compromising on excellent customer service.

Get support

Stop guessing and get the flexible, quality and personalised support your customers need. Get in touch and find out what Global Reach can do for you.

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Become an agent

Work around your own schedule to deliver positive customer experiences. If you want to learn more about working at Global Reach, get in touch today.

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See what makes Global Reach different for yourself

Book a call to learn more about how Global Reach could help your business deliver a positive customer service experience that grows with you.

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