Flexible, pay-as-you-use pricing
See below to get a general idea of costs, then click to get a free quote. The next step involves joining us on a call where we'll answer your questions, tailor a plan to suit your business, and give you a no-obligation free quote.
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Plan Features
From £18/hr per agent
Get outsourcing support for the channel of your choice, during typical working hours.
From £20/hr per agent
Designed to support a modern customer experience. Engage with your customers over multiple channels with extended hours.
Get in touch for pricing
Full-scale customer support - 24/7. No matter how many agents you need, we've got you covered.
Working hours
0900-1700
0800-2000
24h
Work days
Mon-Fri
7 days per week
7 days per week
Number of agents
1-5
6-20
21+
Tailored agent recruitment
Dedicated account manager
Campaign support team
Agent management
Custom reports
Agent performance audits
Pay-as-you-use pricing
Phone licenses & call costs included (optional)
Multi-channel support
Integrate your systems & tools
These plans are not set in stone. So please let us know of any specific requirements you have - as we'll be happy to accommodate.
Essentials
Recommended
Pro
Trusted by customers across a wide range of industries
Every plan includes:
Tailored agent recruitment
Get access to a flexible pool of experienced UK-based agents whenever you need. And leave the recruiting to us.
Campaign set-up & support
Your dedicated account manager and our team of service experts are on-hand to help build, execute and optimise your campaigns.
Agent management
We manage and supervise agents to ensure quality outcomes are achieved without the need for you to be directly involved.
Regular client reports
Access a wider talent pool of experienced UK-based agents. Plus, WFH flexibility means lower overheads for us and lower rates for you.
Performance audits
We perform ongoing agent performance audits and reporting at a cadence that suits you. We take your customers’ satisfaction very seriously.
Pay-as-you-use pricing
Only pay for what you need, when you need it with our pay-as-you-use model. There are no fixed-term contracts or hidden costs.
Save 15% in costs when you outsource with us
See how our costs compare to hiring in-house:
Costs
(Avg Agent Per Month)
Total
- Recruitment
- Salary
- Payroll taxes & pensions
- Office space
- Hardware & software
- Management
- Holiday cover & absenteeism
In-house costs
(Per Month)
£3,557
- £125 / Month
- £2000 / Month
- £215 / Month
- £400 / Month
- £167 / Month
- £350 / Month
- £300 / Month
Global Reach
(Outsourcing costs)
£3,060
- Included
- Included
- Included
- £0 (Remote Agents)
- Included
- Included
- £0 (flexible agent resource)
Frequently asked questions
How much does customer service outsourcing cost and are there any hidden costs?
At Global Reach, we make sure there are no hidden costs.
Customer service outsourcing costs will vary depending on the channels used, day of the week and time of day, agent skills, and more. The figures generally range between £18 and £25 per hour.
Once we’ve had an initial chat with you to establish your needs and goals, we can provide you with a clear price. There are no hidden extras — the hourly price we charge per agent is the only price you pay, and includes recruitment, management, QA, reporting, and much more
View our pricing page to learn more about Global Reach customer service outsourcing costs.
What's the minimum and maximum engagement size?
What happens to the quality of service if I outsource?
With the right provider, your quality of service should improve.
All of Global Reach onshore agents have long-term experience in customer service. We follow a distributed hiring model, sourcing top talent from around the UK.
Our agents specialise in a range of sectors, and are selected based on your unique needs and goals.
How easy is it to scale support up and down?
Global Reach lets you rapidly scale support up and down according to demand. With our pay-as-you-use model, you can select:
- How many agents you need
- When you need them
- And for how long
So you can keep costs low without compromising on excellent customer service.
